At Hochgrey, we strive to ensure that your orders are processed and delivered in a timely manner. Please read our shipping and delivery policy to understand how we handle your shipments.
1. Order Processing
- Orders are processed within 24 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Methods & Delivery Time
We offer multipple shipping options.
Delivery times may be affected by unforeseen delays such as weather conditions, carrier delays, or customs inspections.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free shipping may be available conditionally.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the carrier’s website.
5. Undeliverable Packages
- If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.
6. Lost or Damaged Shipments
- If your order is lost in transit, please contact us at 8893831333.
- If your package arrives damaged, please contact us at 8893831333.
7. International Shipping
- Customers are responsible for any applicable customs duties, taxes, or import fees.
- Customs processing may cause additional delays beyond our control.
8. Contact Us
For any shipping-related inquiries, please reach out to us at 8893831333.
Thank you for shopping with Hochgrey! 🚀
